Regarding the comment posted by a“Marie Simoy” in the Timeshare Gateway Thread, Club Astoria strongly refutes this person’s statement and deny all these accusations.
As a matter of Company Policy and Procedure that is strictly observed, we initially notify each member about payment deadlines. Thereafter, the Credit and Collection officer makes a second call prior to the payment due date. Should a member fail to meet his payment obligation; Management then implements the next phase; which is to notify the member through the dispatch of 3 reminder letters, all sent via registered mail over a monthly interval. Should these procedures still result to a negative response, the Management then takes action by recording the membership as having been defaulted. This part of the contract is made very clear to the member and forms a vital part of the contract that each member voluntarily signs. Due to the violation of the contract, our company informs RCI to suspend the membership as the RCI Membership Privilege is one that is enjoyed by members of good standing. We can equate this to a person who buys a car on a loan payment scheme. Even if 80% payment has been done but the buyer has ceased payment, all the money paid will be forfeited and the car will still be repossessed. In such case, is it considered a scam that the banks or the loaning agent repossesses the car?
Ms. Simoy also claims that Club Astoria has only one hotel in Ortigas registered with RCI. Definitely, Astoria Plaza is the only registered hotel with RCI which is referred to as the home resort in Manila. Club Astoria NEVER claimed that Astoria Boracay is registered with RCI. Astoria Boracay is an added place of interest which is an alternative and exclusive option offered only to our members to enjoy and patronize. It is an added perk, a generous amenity offered to members due to the fact it is in keeping with Club Astoria’s objectives to provide its membership with a variety of destinations to enjoy.
Other resorts such as Astoria Bohol are on a project development phase and further expansions to Subic, South Forbes, etc. are being evaluated in relation to the Global Economic Crisis as any prudent company exercises caution during times of turbulence and uncertainty in the world economy.
In her comment, Ms. Simoy also claims that the company has a resort in Sta. Rosa Laguna where members are not allowed to use its facilities. To clarify this misleading information, the Sta. Rosa property is NOT a resort but rather a real estate development. As such, their recreational facilities are for the exclusive use of the homeowners.
Another clarificatory issue we would like to point out is Ms. Simoy’s claim that some members were asked to sign contracts and were introduced supposedly as a lawyer who happens to be a doctor by profession. Ms. Simoy is referring to the “Owner’s Representative” who explains the contract to the potential buyer before the latter affixes her signature. Club Astoria has never claimed nor introduced the Owner’s Representative as a lawyer. As in other respected institutions such as banks, it has been the norm that the company’s legal counsel need not be present during contract signing since their thorough study of such contracts and their advise have already been sought out and reflected in all the contracts to the mutual benefit of both the company and the potential buyer. These contracts are further scrutinized and approved by the very stringest guidelines of the Security and Exchange Commission. As for the doctor working as the Owner’s Representative, Club Astoria seeks out such professionals and other highly educated and well achieved members of the society in the hopes that they best uphold the virtues of integrity and can therefore protect the interest and welfare of the client.
Management has checked and verified all our records and no such Marie Simoy is a registered member of Club Astoria. It is truly unfortunate that a person with a fictitious persona, finds pleasure in harming the professional reputation of a legal, established business operation. If indeed this person’s allegations are well founded, we invite her to come to our office so we could discuss and confront the issues up front.
Club Astoria is open to answering all queries in regards to membership issues and company policies. We remain transparent and professional, and we are committed to uphold and improve our services for the benefit of our valued members. Please feel free to call us at our hotline 9100550 or via email at
customerservice@clubastoriaplaza.com as these are the best methods to bring any concerns to our attention.
Thank You Very Much