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Wow, what a great description of "it's what you make of it."
It's unfortunate that Mr X became upset, but there are no guarantees in advertising. The first step of the sales cycle is getting the fish to nibble. Reeling that fish in, as Mrs C did, is for the seller to accomplish.
You just never know what some good old-fashioned salesmanship can do!
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wande'
what's your trip?
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