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Originally Posted by Missie
We too were fooled into giving $3000 to someone there who said they represented HSI. We did NOT buy anything at La Jolla but they are the ones who processed our credit card. It has now been over 14 months and I just spoke with with the manager at La Jolla again who admits we own nothing, HSI says we do not have anything with them and yet the La Jolla manager readily admits that he has no intention in returning our $3000. Our CIBC VISA will not fight in our behalf either. I'm certain that we will never return to Mazatlan! Yes, absolutely beware of the corrupt dealings going on at La Jolla.
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I would file a consumer protection case with PROFECO. I found that in my case, the credit card companies are in league with the resorts, so you will not receive any assistance from them. Bank of America told me that as soon as I signed the credit card receipt, the purchase was completed, and due to "international law" regulations, there is little that can be done to obtain a refund, after you sign the credit card receipt. I remember during one telephone conversation with Bank of America, one of the representatives, actually tried to talk me into completing the purchase with La Jolla, after I told them that the contract had been breached on June 17, 2008. PROFECO assisted me in obtaining my full refund, it took two years, but the Mexican Federal government assisted me successfully.