I received an update today from Mr. Smith, and I believe he wants everyone to read this. This is an unaltered version of his email.
Quote:
I would like to update everyone on this situation. I received a reply
from the Better Business Bureau regarding my complaint. In the reply
they included a letter from celebrity resorts stating they had offered
me a complimentary 3 day 2 night stay. The representative which replied
on behalf of the resort was Johanna Moorer. For the record I had not
been contacted by the resort and when I attempted to contact Johanna
Moorer; the corporate office nor their human resources department has
her listed as an employee in fact the individual assigned to deal with
BBB complaints is Ann Thompson who at this point cannot be reached.
Which goes to show as I was told in the beginning my complaint will
never be addressed by Celebrity Resorts Senior Management.
|