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Anonymous
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Review Date: Wed January 25, 2006
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Recommended? No |
Price paid?: N/A
| Rating: 1
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Pros:
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Um, the ocean?
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Cons:
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The facility and staff
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PLEASE THINK AGAIN!!!! There are many other properties in Cancun you can visit!
I vacationed here Xmas / New Year 06 and I was not at all satisfied. We were very disappointed in the property, represented as a 4 star resort. It is far from that and I am sure it has been for quite a while. The hotel does not resemble anything on their site, or any reference sites.
It is run down, from paint on the walls inside and out, to ?amenities?. The damage from Wilma was extensive to say the least. The property was about 50% open, in fact all of Cancun was about 50% shut down.
The ?hotel? staff is totally indifferent to the guest, especially within the rooms that owners are renting out ? yes; this is a sort of time share.
The maids showed up intermittently, morning on some days, afternoon on others, not at all on 3 of the days. That was just as well though, as there was a rash of thefts (3 or 4) attributed to a maid?
Out of the claimed 2 restaurants and 3 bars, there was one of each barely functioning, with flies all over the food and again, an indifferent staff. My package was all inclusive and the food was about average. At least the cooks tried?
The business center, game room, room service, car rental and travel agencies, beauty salon, marina and water sports advertised were nowhere to be found. The ?tennis courts? is actually one and I can understand it being damaged. There was hardly any beach at all!
That brings me to the room. My ?junior suite? did not appear to be any bigger than regular rooms, as I had the chance to walk into the destroyed ones. The condition of the room was just awful. Dirty walls and furniture, stained mattresses and cushions, bare light bulbs, light fixture in the kitchen falling out of the ceiling, rusty appliances. The deadbolt on the door did not work and there as no safety chain, it is very unsafe!
Like I said, buyer beware! If you want pictures, e-mail me to solymar_sucks@yahoo.com
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