Trenython Manor and Country Club Reviews - Timeshare Resort Reviews

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Trenython Manor and Country Club Reviews

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No recommendations	N/A	1.0

Description:	Trenython Manor and Country Club is an interesting manor house standing in 25 acres of ground and woodland, overlooking St. Austell Bay. Known as the Cornish Riviera, the area is well known for its beautiful scenery and mild climate -nearly always frost free - and sub-tropical plants. Cornwall is Camelot country, a land of legend and delight.. .....much photographed harbours, as pretty as a picture.... deserted bays, infamous as a smugglers' haunt... Looe where local fishermen will take you for a day's mackerel or shark fishing...golden beaches...banks covered in primroses......
Address:	Tywardreath Par, Cornwall PL24 2TS England
Accommodations:	1 Bedroom, 2 Bedroom
Unit Amenities:	Microwave, Carpet, Kitchen
Resort Amenities:	Telephone, Restaurant, Auto Rental, Games Room, Snack Bar, Sauna, Exercise Equipment, Laundry, Whirlpool/Hot Tub, Swimming Pool, Health Club
Area Attractions:	Wind Surfing, Golf, Beach, Water Skiing, Fishing, Medical Facilities, Horseback Riding, Grocery Store, Boating

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Anonymous

Review Date: Wed November 16, 2005

Recommended? No | Price paid?: N/A | Rating: 1

Pros:	good position to explore some of Cornwall's finest gardens etc.
Cons:	It just isn't very good, the staff are poorly manged and trained. Little care is evident and facilities are cheap. The Spa is poor.

We stayed in the hotel and it was such an utter let down and we stayed in their best 'state' room - it was a state too! If you look at their website and brochure it seems idylic BUT the reality is an amateurly run place with poor motel service and grand pretentions.

The 'manor' is grand at first sight (except perhaps the loud pop music coming from what we presumed was the kitchen next to the entrance) but this place has almost no walkable grounds except a small wooded area with lots of builders and the concrete 'sheds' for the (significant) time share contingent. The outlook from our well positioned room would have been great but for the view of the china clay factory billowing smoke 24/7. Our room was large and comfortable but lacking in any thought or character - for example the shower was practically impossible to get into as it was such a tiny cubicle with a huge tap unit, the trouser press and kettle were nowhere near a plug, the room clearly needed a sofa but there wasn't one, a chair was clearly broken, decor and fittings were cheap and bland - similar to a Travel Lodge (although i suspect Travel Lodge would spend more on wardrobes - these looked like they came from a car boot sale).

The 'spa' has a postage stamp of a pool, broom cupboards for changing rooms, a couple more cupboards for the gym and treatment room plus, to be fair, a decent trio of jacuzzi, sauna and steam room. However, the 'spa' is only accessible by walking around the outside of the hotel. Hmmm

To be honest though the real let down was the attitude and quality of the clearly managerless staff who despite an almost empty hotel and often outnumbering the guests simply didn't make our stay feel like it was connected with their wages. We ate 3 dinners and 3 breakfasts in the hotel and had to ask for the background music to be switched on 4 times (without the music it felt like eating in a silent order monastery). Service was slow and ill informed - smiles were non existent. Restaurants were cold - we both needed jumpers!

Our room was sort of cleaned (when we arrived the loo had remains of its last user and 2 cotton buds in it!) The chambermaid threw away my medication which I purposefully left on my bedside table and washed a glass to leave it dirtier than how it was found Their loo paper was also rough narrow appalling cheap rubbish that would not have been used at a motorway service station.

As always it is the little touches which make your stay - I was awoken at 6.30am on our first morning by the tv in the next room - it genuinely seemed to be our TV that was on - later it was obvious why - the tv next door was recessed behind our bed and thus separated by a couple of mm of wall... handy of you and your partner disagree which channel to watch? Perhaps the finest moment was when I spotted a couple of well used chunky candles in the bathroom and called reception to ask if I could borrow some matches - I was (impolitely) informed that the use of candles contravened health and safety rules (despite the fact that matches were freely available in the bar).

I was all ready when we left to tell them all this but nobody was on reception when I went. I then waited and someone came and took my money but forgot to ask if we had enjoyed spending over ?600 during our 3 day stay.

Should I write and complain? Heaven's no they might offer us a return visit!

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