MaryamAndBill
Member
Registered: June 2010
Posts: 2
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Review Date: Wed June 9, 2010
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Recommended? No |
Price paid?: N/A
| Rating: 1
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Pros:
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Lovely resort, lots of amenities
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Cons:
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Sales office is not trustworthy
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We were offered a night stay at Manhattan club, 2 tickets to "Jersey Boys" and $30.00 gift card, if we would to tour the Manhattan club resort for 90 minutes. The representative who made this offer is Brigette at 1-800-206-3375 X-419.
I am writing to inform you of my great dissatisfaction with this whole process. we actually loved the Manhattan club and would've liked very much to own a piece of it, however due to some financial complications which we explained to the manager, had to decline the offer and hope to purchase sometimes in the near future.
After completing the tour, we were told that there are no tickets available at the reception desk for the Jersey Boys. We were extremely disappointed since we took the day off from work and had already gone through a lot of hard work and expense to assure our three kids are in a safe and happy place, so we could get away for the night. Twenty minutes later the representative notified us that we had to wait until they can come up with two tickets. I told them that my husband has cancer and has had a long day already, and needs to rest in order to be able to sit through the show. They kept saying to wait few more minutes for the tickets, finally about two hours later the tickets arrived. After giving us the Jersey boys tickets, the representative said that she doesn't have the gift card of $30.00 and since it's already late, try calling the sales people on Monday and I am sure they'll accommodate what they have promised. By this time my husband and I were too tired and everyone at Manhattan club sales had left for the day, so we decided to follow it up on Monday.
06/07/2010.
I called on Monday and were told Brigette starts working at 5:00pm. I left a message for Brigette to call me back (She never did). On Tuesday around 7 pm, since I didn't hear from her, I called again and spoke with Brigette, I explained to her the fact that we didn't receive what was promised to us ($30.00 Gift card). She transferred me to her manager and got bounced to two other people which the last person said pretty quickly that those promises aren't in the tape. I asked to conference us in with Brigette, as I am sure she does remember offering it to me, however this manager refused to conference me with Brigette and said Brigette is not involved in this any more.
I was extremely shocked as to the manner I was treated and how they lied to us. The whole experience was very stressful, as we loved the Manhattan club but were told to stay at the hotel next door, which we accepted, after we arrived to our room, noticed the door was broken into before, there were marks on the side locks and wall, evidence of possibly a braking in, which that made us feeling quite unsafe.
I had every intention of being an owner some day, however with our experience last Friday night, will not even consider it or recommend it to any friends or family.
Extremely disappointed.
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